At Vignette & Vine, we strive for a "concierge-level" experience. Due to the personal and artisanal nature of our apothecary line, we handle returns with a focus on both safety and satisfaction.
The Nature of the Product
Due to the small-batch, hygiene-sensitive nature of our botanical products, we generally cannot accept returns on opened or used items. We want every bottle that arrives on your doorstep to be a fresh, untouched sanctuary.
Our "Grand Slam" Guarantee
Damaged or Incorrect Items: If your ritual is interrupted by a damaged shipment or an incorrect item, please contact us within 7 days of delivery. We will prioritize a replacement to ensure your botanical cycle remains unbroken.
The Discovery Period: If you are unsatisfied with an unopened product, you may return it within 14 days of purchase for a store credit or exchange.
Personalized Solutions: If a product does not resonate with your skin’s narrative, please reach out to our concierge team. We are industry veterans dedicated to the sensory experience and will work with you to find a botanical solution that fits your world.